Before you visit
Regret Desk doesn’t approve refunds or decide whether a retailer will accept your return.
Before visiting, start the return with the retailer or marketplace you purchased from and make sure the item is eligible under their return policy.
Bring:
The item you're returning
Your order details
Return label or QR code, if supplied
Original packaging you still have
Instructions supplied by the retailer
Bring it to Regret Desk
Once you arrive, we can review the return instructions you’ve been given and help prepare the parcel correctly. Depending on the return, this may include:
Packed. Labelled. Ready.
We help turn the loose item, email or return label into a parcel that is ready for the next step.
STEP A
Item
Bring the item you want to return.
STEP B
Packaging
Packaged or repackaged for safe travel.
STEP C
Label
Attached the printed label.
STEP D
Ready to go
Parcel is ready for its journey.
We help return.
The retailer controls the refund
Regret Desk is an independent return-support service. We do not approve refunds, exchanges or retailer return requests.
Refund timing, eligibility and outcome remain subject to the retailer or marketplace you purchased from.
Keep your return confirmation until your refund arrives.
What we can help with
The practical, physical side of a return — depending on what your retailer requires.
Return label printing
Print a retailer-supplied return label.
Packaging support
Print a retailer-supplied return label.
Return guidance
Assist with steps from the provider.
Return preparation
Package properly according to retailer.
Lodgement preparation
Ready the parcel for return method.
Got more than one package? Bring them all.
Bring several returns together and deal with them in one visit.